Refund and Returns Policy

At Pearls Direct we want our customers to be happy, so if you are not
completely satisfied with any product you purchase from us, please feel free to
return it within 30 days for a full refund (excluding postage).

Please contact us for a returns number before posting it back. Items should be returned in
their original packaging and in unused condition.

In the event of a product exhibiting a manufacturing fault, we will replace
the item or refund it without question, as long as – in our opinion – it has
not been mistreated, abused or otherwise used in a manner it was not designed
for.

Please note that neither Pearls Direct or associated businesses will be held
accountable for any consequential loss (however arising) beyond the original
purchase price (which includes VAT).

Address for returns is:

PO Box 2080, Salisbury, SP4 7WS, UK